Our policies and practices have been designed to comply with the Personal Information Protection and Electronic Documents Act (Canada). The privacy act applies to any collection, use or disclosure of personal information. This includes information about an identifiable individual that relates to their personal characteristics (i.e. gender, age, education, and family status), their health (i.e. health history, conditions, and services received by them) or their activities, views (i.e. interactions with their physiotherapist or massage therapist).
For treatment purposes, we must collect personal information including the client’s health history, family history, and previous treatment that they have received. The information collected helps us determine our treatment plan and the best ways to monitor progress and change.. We may use this information to provide progress and discharge reports to your physician or other health care provider.
Before starting treatment, the rationale for collecting the information will be explained and consent for collection and disclosure of this information will be obtained. Personal information will not be released without the client’s expressed consent, except in the case of an emergency, or when required by law.
It is required by law to keep our client’s files for a period of 10 years. After keeping the materials for the required 10 years, all information is destroyed.